They give me 60 euros less? They say they dedduct 10 percent per annum. I need the same model and make of suitcase because of back problems. The day i traveled there was a handling problem in Gatwik, as it had to be done manually. A few suitcases were smashed then. I cannot understand why i have to put extra money to replace something that was still new.

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It was not still brand new if it was one year old. Anytime you have a loss such as that they will depreciate the value for time owned since original date of purchase even if you haven't used it at all.

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This is pretty standard procedure, and you will always see this when you lose something that had value to you, but not to the insurance company. This doesn't mean that you have to accept it though.. I have worked at a costumer service for years, and if there's one thing I learned it's that complaining helps. Companies hate bad publicity and will often try to make a compromise with you. You might not get your suitcase fully repaid, but I think you'll be able to settle it in some way that you get more out of it. As for the back problems, can't you take a stroller? If you lose 60 Euros on the deal, this means that your suitcase costed you 600 Euros right? This seams awfully expensive. Even if you get only 540 back, just buy a 100-200 Euro one, they are fine and won't cause you back probems if you have a stroller. I will give you a link to some more information about selecting a good suitcase, I don't know if you want it, but it's just a suggestion Good luck with Easyjet!































www.travelapproved.nl

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